The Medical Mutual Family of Companies - Health Plans for Life

Contact the Medical Mutual Family of Companies

Contracting
Offices
Toll-Free Fax Address

Cincinnati, OH
513.684.8140


.... 


800.589.2583


 .... 


513.684.8121


 .... 
MZ: 05-7502
300 E. Business Way, Ste 370
Cincinnati, OH 45241-2369

Cleveland, OH
216.687.6064


.... 


800.625.2583


 .... 


216.687.7994


 .... 
MZ: 01-5B-3850
2060 East Ninth Street
Cleveland, OH 44115-1355

Columbus, OH
614.932.7270


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800.235.4026


 .... 


614.932.7254


 .... 
MZ: 08-7502
9961 Brewster Lane
Powell, OH 43065-7571

Toledo, OH
419.473.7455


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888.258.3482


 .... 


419.473.7024


 .... 
MZ: 22-2S-3845
3737 Sylvania Avenue
Toledo, OH 43623-4482

Carmel, IN
317.587.8000


.... 


888.636.3622


 .... 


317.587.8001


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Eligibility, Benefits & Claims Inquiries
Provider Inquiry Unit or
VoiceConnectTM for Providers
(24-hour Voice Response System) 800.362.1279

Customer Care Hours Monday – Thursday: 7:30 a.m.–7:30 p.m. ET
Friday: 7:30 a.m. – 6 p.m. ET
Saturday: 9 a.m. – 1 p.m. ET

Behavioral Health

800.233.2058 (IN, KY, PA)
800.258.3186 (OH)

Utilization Management Prior Approval

800.258.3035 (IN, KY, PA)
800.338.4114 (OH)

Case Management

800.529.5697 (IN, KY, PA)
800.258.3175 (OH)

Medical Review

800.294.8402

Medical Drug Management

866.620.4027

Real-Time Claims Adjudication

800.733.3706

ReviewLink

For registration set-up and training
800.338.4114, option 6, ext. 37198

 
SuperMed

Coordination of Benefits
800.782.5869

Clinical Quality Improvement
800.586.4523

Pharmacy Benefits

Express Scripts®
Coverage Management
800.753.2851

Express Scripts® Prescriber
Service Center
800.211.1456

Electronic Claims

(Use Payer ID 29076)
Emdeon® Electronic Claims
877.363.3666, option 2

Emdeon® Client Solutions
877.469.3263

Emdeon® Enrollment Fax
615.231.4843

Workers’ Compensation

CareWorks Customer Service
888.627.7586

BWC Certification Update
800.477.2292

BWC Provider Access Line
800.644.6292

CareWorks FROI
 (First Report of Injury)

888.627.7586
888.711.9284 (fax)

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Mutual of Ohio and its Family of Companies (collectively, “Medical Mutual”) website may contain links to other Internet sites (“Third Party Sites”) that are not maintained by or under the control of Medical Mutual. These links are provided solely for your convenience, and you access them at your own risk. Medical Mutual makes no warranties or representations about the contents of products, services or information offered in such Third Party Sites. Consequently, Medical Mutual is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in Third Party Sites linked to this Medical Mutual website.

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