Medical Mutual - Health Plans for Life

Medical Mutual of Ohio’s Privacy Statement


Medical Mutual of Ohio is committed to protecting the information that you share with us and respecting your privacy. This Privacy Statement will explain the type of information that we collect, how we use that information and how we protect that information. Medical Mutual may change this Privacy Statement at any time by posting revisions to our website. You will be notified of any changes in the use of Personally Identifiable Information via e-mail, mail or phone.

What Information We Collect

Medical Mutual (and its subsidiaries) understands your concerns regarding the confidentiality of information that you share with us. We ask for information on this site such as name, address, e-mail address, and telephone number. We collect this information to:

  • Accurately identify you;
  • Protect and administer your account;
  • Understand your needs

What Information We Disclose

We may use the information you share with us internally to do things like provide you with more information on our products. In addition we may share this information with our agents and affiliates to enable them to perform certain functions for us. MMO reserves the right to share all the information we collect as this Privacy Statement describes.

We share information about you within Medical Mutual in order to provide you with a full range of services. Under the law, MMO is permitted to share personal information within its affiliated group. Sharing information increases your access to our products and services and allows us to match our products and services to your specific needs.

Security Procedures

MMO takes the security of your information very seriously and has established security standards and procedures to prevent unauthorized access to your information. We maintain physical, electronic and procedural safeguards to guard your information. All authorized personnel within our organization who deal with your information must abide by a confidentiality agreement.

Links to Other Sites

This site may contain links to other websites, even though you may still see our logo; you are providing information to these other sites when you leave our site. We will notify you when you are leaving our site. We are not responsible for the privacy practices or the contents of such other websites. You should review the posted statement at the Web sites you visit after leaving our site.


All information and correspondence you share with us will be handled in the strictest confidence. Please note that the e-mail facilities on our website (unlike those areas within the site) do not provide the same level of security. For that reason, please do not e-mail to communicate information to us that you consider to be confidential. If you wish, you may contact us instead via telephone at the Customer Service number located on your identification card.

Cookies and other methods of collecting information

Medical Mutual of Ohio uses various methods to collect certain other kinds of information that cannot be personally identified with you, including "cookies", "referrers", IP addresses, and environment variables.

A "cookie" is an element of data that Medical Mutual of Ohio can send to your browser, which may then store it on your system. It can be used to provide you with a tailored user experience. The Medical Mutual of Ohio site uses cookies. We treat any personally identifiable information with the same confidentiality as when you enrolled. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Medical Mutual of Ohio does not require that you accept cookies.

A "referrer" is the information passed along by a web browser that references the Web URL you linked from, and is automatically gathered by our Web server. This information is used by Medical Mutual of Ohio to identify broad demographic trends that may be used to provide information tailored to your interests. You will not be personally identified from this information.

Your computer uses IP addresses every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the Web pages you request) can be sent to you. Our Web server automatically gathers them. Medical Mutual of Ohio will not use your IP address to attempt to identify your personal information and you will remain anonymous.

System Information we gather includes time, type of Web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your Web browser when you are connected to a website and is used by Medical Mutual of Ohio only for broad demographic statistics. You will not be personally identified from this information.

For More Information and Contacting Us about Privacy

If you have any questions about this Privacy Statement, you may contact us at Medical Mutual of Ohio, attention coordinator, mail zone 01-5A-6930, 2060 E 9th Street, Cleveland, OH 44115 or call 216.687.2761.

This Medical Mutual website may contain links to other Internet sites (“Third Party Sites”) that are not maintained by or under the control of Medical Mutual. These links are provided solely for your convenience, and you access them at your own risk. Medical Mutual makes no warranties or representations about the contents of products, services or information offered in such Third Party Sites. Consequently, Medical Mutual is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in Third Party Sites linked to this Medical Mutual website.

© 2019 Medical Mutual®