|
|
|
Phone Numbers
|
Fax Numbers
|
|
Provider Inquiry
|
|
|
|
|
Benefit, Eligibility, Claim Status Inquiry for all PPO, POS and HMO products
Voice Connect
|
|
800/362-1279
|
|
|
|
|
Professional Contracting
|
|
|
|
|
Southwest (Cincinnati)
Counties: Adams, Brown, Butler, Champaign, Clark, Clermont, Clinton, Darke, Fayette, Greene, Hamilton, Highland, Madison, Miami, Montgomery, Pike, Preble, Scioto, Shelby, Union, Warren
|
|
800/589-2583 or 513/684-8140
|
513/684-8121
|
|
Northeast (Cleveland)
Counties: Ashtabula, Belmont, Caroll, Columbiana, Cuyahoga, Geauga, Guernsey, Harrison, Holmes, Jefferson, Lake, Lorain, Mahoning, Medina, Portage, Stark, Summit, Trumbull, Tuscarawas, Wayne
|
|
800/625-2583 or 216/687-6064
|
216/687-7994
|
|
Central (Columbus)
Counties: Athens, Coshocton, Delaware, Fairfield, Franklin, Gallia, Hardin, Hocking, Jackson, Knox, Lawrence, Licking, Marion, Meigs, Monroe, Morgan, Morrow, Muskingum, Noble, Perry, Pickaway, Ross, Vinton, Washington
|
|
800/235-4026 or 614/932-7270
|
614/932-7254
|
|
Northwest (Toledo)
Counties: Allen, Ashland, Auglaize, Crawford, Defiance, Erie, Fulton, Hancock, Henry, Huron, Logan, Lucas, Mercer, Ottawa, Paulding, Putnam, Richland, Sandusky, Seneca, Van Wert, Williams, Wood, Wyandot
|
|
888/258-3482 or 419/473-7455
|
419/473-7024
|
|
|
|
Utilization Management
|
|
800/258-2873 or 800/338-4114
|
|
|
|
|
Behavioral Health
|
|
800/258-3186
|
|
|
|
|
Medical Review
|
|
|
800/516-2583
|
|
|
|
Case Management
|
|
800/258-3175
|
|
|
|
|
Clinical Quality Improvement Department
|
|
800/586-4523
|
216/687-7787
|
|
|
|
Workers’ Compensation
|
|
|
|
|
CareWorks Customer Service
|
|
888/627-7586
|
|
|
BWC Certification Update
|
|
800/477-2292
|
|
|
BWC Provider Access Line
|
|
800/644-6292
|
|
|
CareWorks (C-9 Referral)
(Fax request for authorizations [C-0 forms])
|
|
|
888/627-0074
|
|
CareWorks FROI (First Report of Injury)
|
|
888/627-6586
|
888/711-9282
|
|
|
|
Others
|
|
|
|
|
Coordination of Benefits
|
|
800/782-5869 or 216/687-7630
|
216/687-2696
|
|
Electronic Claims
|
|
800/321-7223
|
|
|
Subrogation
|
|
800/442-2911
|
|
|
Emdeon (to register)
|
|
877/469-3263
|
|