Provider Satisfaction Survey
The results are in for the Provider Satisfaction Survey, and Medical Mutual has come up a big winner. When compared to all other Ohio health plans in which they participate, physicians scored Medical Mutual higher over the other plans in all of the following categories: Provider Contracting staff, Call Center/Member Services, Quality Management, Utilization Management, Case Management, Claims Processing, and Pharmacy and Drug Benefits. Medical Mutual's health plans consistently meet or exceed our physicians' expectations and, therefore, physicians are more than willing to recommend the Company's insurance to other physicians and patients.