Provider Credentialing Rights
Practitioners have the right to be informed of the status of their
credentialing or re-credentialing application upon request.
Upon receipt of a written request, the Company will provide practitioners with the status
of their credentialing or re-credentialing application within 15 business days. The information provided
will advise of any items still needing to be verified, any non-response in obtaining verifications and any
discrepancies in verification information received compared to information provided by them. Written
requests shall be directed to:
Medical Mutual of Ohio
2060 E 9th Street
Cleveland, Ohio 44114-1355
Attn: Administrative Credentialing Manager; 01-6A-3983
Practitioners have the right to review information submitted in support
of their credentialing or re-credentialing application.
Practitioners may review any documentation submitted by them in support of their
credentialing or re-credentialing application, together with any discrepant information
relating, but not limited to, education or training; liability claims history; state
licensing; certification boards; professional societies, etc. Peer review information
obtained by the Company may not be reviewed.
Practitioners have the right to correct erroneous information and receive
notification of the process and timeframe.
In the event the credentials verification processes reveal information submitted
by a practitioner that differs from the verification information obtained by the Company,
the practitioner is allowed to submit corrections for the erroneous information.
The Company's notification communication will include:
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The nature of the discrepant information;
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The format for submitting corrections;
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The time frame for submitting the corrections;
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The addressee to whom corrections must be sent.
The Company's notification process will include:
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A request indicating the name and address of the person to whom a response should be sent;
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A copy of the application page(s) with the discrepant information identified;
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A request to make the necessary corrections on the page(s) provided, to initial and date the
corrected information and return the documentation to the Company together with a written explanation
within 10 calendar days of receipt of the request;
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A request that the correction information be faxed or mailed to the credentialing specialist named on the
request at the address also provided on the request;
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Upon receipt of the corrected information by the Company, the completed credentialing application, which
includes the appropriate verifications and the corrected information provided by the practitioner, is then
submitted through the Company’s credentialing approval process;
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Notification of the credentialing decision is provided to the practitioner in writing.