Care Management uses nationally recognized and accepted utilization management criteria, as well as internally developed policies, guidelines and protocols for medical necessity determination. All criteria are annually reviewed and updated as necessary.
Simply access the criteria that match the service type that you will be providing by choosing the appropriate link, located below. Please contact the Care Management telephone number on the back of the member's identification card should you have any questions.
Acute Inpatient
Behavioral Health
Chiropractic
Corporate Medical Policies
Home Healthcare
Imaging
Long Term Acute Care (LTAC)
Occupational Therapy
Osteopathic Manipulative Medicine (OMM)
Physical Therapy (PT)
Private Duty Nursing
Rehabilitation -- Inpatient
Skilled Nursing Facility (SNF)
Speech Therapy
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